General Terms and Conditions

These General Terms and Conditions apply to all purchases made through the website of Jason & Melissa Vancouver, reachable via info@jasonmelissavancouver.ca.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

• Shipping is carried out directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate Return Policy for all conditions regarding returns and cancellations.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered. Customers are advised to carefully verify the provided shipping address.

7. Intellectual Property

All content on this website (including texts, images, and logos) is the property of Jason & Melissa Vancouver and may not be used without prior permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@jasonmelissavancouver.ca. We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by Dutch law.